All Catchie's purchased at CatchieConcepts.com carry a 30-day no questions asked money back guarantee. Authorized domestic returns within the 30-day guarantee period may be returned at no charge to you. To request an authorized return please contact Customer Service for an authorized return label to avoid delays in processing your return.
We encourage customers to inspect the contents of their package(s) upon delivery to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We are unable to issue refunds after 30 days from the date of purchase.
Custom orders will be refunded the base Catchie price of $50.
Refunds are processed within 5-7 business days from the item(s) being returned to our facility. All refunds are issued against your original form of payment. Original shipping cost will not be refunded.